“The brilliant cybertill system has simplified the control over our business processes with only a few clicks of the mouse”. Hilda Ayuk, Owner of Ziggla Boutique

The Client – Ziggla Boutique

Ziggla Boutique retails unique, high quality, unisex lingerie, toys, costumes, shoes, and a variety of related accessories from its Retail Outlet in Fulham and its On-line boutique.

The Problem

As a first time EPoS buyer, Ziggla wanted a user-friendly system that did not require a lengthy incorporation into its business. Realizing that a number of competitors were using a Multi-channel strategy to deliver their products, EPoS and E-commerce was a prerequisite. In fact, Ziggla wanted to take this a step further with full real-time ‘clicks and mortar’ integration.

Ziggla previously used a manual system with cybertill being the first solution of its type within the store. Without admittedly EPoS expertise, a key element was sourcing a solution that encompassed technical support and training.

The Solution

“Software, Software, Software, it’s absolutely brilliant!”

Ziggla selected the Core database module with additional Purchase Order Processing, Stock Control and Reporting plus the E-commerce Website Core modules. At a price of £15 per month, Cybertill Technical Support was additionally purchased. Industry experts Box Technology supplied the core Hardware.

Why cybertill?

Multi Channel Retailing with Integrated Information - “An e-commerce website is my national and international virtual boutique. My main reason for purchasing the cybertill system is because of its integrated EPoS and E-commerce”.

Multi-channel retail has developed into a prerequisite for SME retailers. What was formerly the domain of only the largest retailers, a Multi-channel system – in this case integrated EPoS and E-commerce – delivers the key central information at the touch of a button. cybertill shares a single product database to deliver integrated information across your estate, which includes all website sales, stock and customer information. This allows the retailer to understand exactly what is happening within their business, estimates are a thing of the past.

Cybertill Technical Support - “The Support Team is great and they have the patience of Saints!”

As a first time EPoS buyer, Hilda wanted comprehensive support and training to ensure the system was used to its full potential. Paying a monthly support cost, she was able to take advantage of Cybertill’s 24hour, 7 day, Technical Support Team, and equally Cybertill’s Training Staff for herself and Ziggla’s Employees.

User Friendly System - “The cybertill system is fantastic and easy to use for time-conscious entrepreneurs like myself.”

cybertill was designed with the retailer in mind. Despite the considerable size and depth of the solution, it is extremely user-friendly. Each system has an Intranet with help files and frequently asked questions, in addition to the Technical Support Team.

Easy Incorporation of Additional Till Points - “One of the reasons we invested in the cybertill solution was because it will be easy to integrate new retails outlets into the system”.

Hilda required a fully scalable system to allow the seamless integration of additional till points and new retail outlets. Due to cybertill’s delivery, additional Points of Sale can be seamlessly incorporated using the shared core database.

Where are we now?

“It is fast, efficient and though we are still in the integration process, the benefits are already surfacing, and will be huge when complete”.

“The cybertill system has given me full control and flexibility in running and monitoring my business anywhere across the globe. This truly represents the future of retail management!”