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Frequently-asked Questions
Here we answer some of the most frequently-asked questions about Cybertill’s integrated EPoS, e-commerce and mail order system.
General Questions
What is cybertill?
Will cybertill help reduce my costs?
How many users do you have?
How is my data more secure in your data centre than in my own premises?
Which industry sectors do you operate in?
How often is the system upgraded?
Who are your competitors?
What if there is a problem with connectivity?
How easy is it to add additional tills and locations as my business expand?
Do you have mobile till solutions?
Why choose cybertill?
If you deal with larger retailers, will I get the same service?
How can I access cybertill anywhere and at anytime?
Is cybertill suitable for me as I have one store?
System Requirements
What is the minimum hardware requirement?
Can I use my own hardware?
Is cybertill available on touchscreen monitors?
Is our company logo printable on the receipts?
What types of transactions can I perform at point-of-sale?
Does cybertill support credit card transactions?
How will cybertill improve my customer service?
How easy is it to obtain stock reports?
Which is the best format to import my existing data into cybertill?
Which format are my reports available in?
Do I pay for all the features in cybertill, even if I don’t use them?
How quickly can I start running cybertill?
Training and support
Do you have your own trainers?
What training environments are available?
What are the hours for your technical support help desk?
Do you offer any customised development for my specific requirements?
If you cannot find your answer here, please contact us and will endeavour to answer your question.
General questions:
What is cybertill?
cybertill is a powerful but easy-to- use retail software system available as an ASP service, delivered to the retailer over a virtual private network. Our software streamlines and integrates activity across multiple (store, e-commerce and mail order) or single sales channels, whilst overcoming issues of cost, risk and reliability. By providing a snapshot of live performance across several sites, Cybertill enables retailers to actively manage customer relationships with tangible business results.
Will cybertill help reduce my costs?
cybertill equips you with the same sophisticated technology that your larger competitors enjoy but without requiring expensive in-house staff and systems. Our software can also increase your gross profit margin by 10-15% and can reduce your stock holding by 15-20%. Our EPoS system has helped our customers save in the region of £6,000-£15,000 per annum.
How many users do you have?
We now have in excess of 3,000 users, ranging from single store independents through to international multi-store retailers. In addition to these, our industry partner Fujitsu has now rolled out iRetail to over 2500 locations of their own. Additionally, we run in excess of 400 e-commerce sites for our customers.
How is my data more secure in your data centre than within my own premises?
Your data is more secure precisely because it is not held on site. For example, if your store was broken into, or there was a flood, you would not lose anything, and we take all responsibility to update and back up the multi-channel retail system.
Which industry sectors do you operate in?
Our main target market is specialist non-food. We have impressive growth in Fashion & Footwear, Furniture, Outdoor and Leisure Retail, Toy and Gift Shops, Visitor Attractions, Sports Stadia and many niche retailers.
How often is the retail system upgraded?
The solution is upgraded on a bi-monthly basis to keep you up to date with the latest in retailing requirements. Our development team works with our customers and support staff to plan the development based on incoming queries and market information.
Who are your competitors?
cybertill still is a unique offering as a complete retail solution which encompasses EPOS, E-commerce, Mail Order and CRM. We are aware of other EPoS providers but none which offer the same level of functionality within an ASP model.
What if there is a problem with connectivity?
With any piece of technology there are potential problems. Although we remove the requirement for a major inhouse IT infrastructure, we do use an ADSL connection to our data centres. For maximum resilience, we have developed Emergency Till, (which has the same functionality as the till) to ensure continuity in case of any loss of service to the data centre. Once the connection is established again, transactions are uploaded automatically.
How easy is it to add additional tills and locations as my business expand?
Being an ASP solution, it is very easy for us to add additional tills and locations.
Do you have mobile till solutions?
Cybertill has a number of mobile solutions. This depends on the type of use, be it for a single day event, a short-term lease on an additional shop.
Why choose cybertill?
We have extensive experience as many of our staff have either worked in the retail sector, or have been involved with retailers for most of their business careers. The company has worked hard to make the product the leading EPoS system.
If you deal with larger retailers, will I get the same service as an independent?
Our original vision was to provide solutions for independent retailers that were scalable and offered the power of those employed by larger retailers. All development requests become part of the main cybertill solution., which particularly benefits smaller retailers. We also have dedicated teams for different sectors of retail.
How can I access cybertill anywhere and at anytime?
You can work on any aspect of your business from anywhere and at anytime. All you require is a broadband connection and your login and password.
Is cybertill suitable for me, as I have only one store?
Yes, very much so. We have many single-store retailers through to multi-location retailers. The system is designed to be scalable, should your retail operations grow into multiple locations.
System Requirements:
What is the minimum hardware requirement?
The minimum specification is a Windows XP PC with 512mb RAM and an internet connection. A broadband connection can be provided by Cybertill.
Can I use my own hardware?
Yes you can.
Is cybertill available on touchscreen monitors?
cybertill is compatible with any touchscreen till hardware.
Is our company logo printable on the receipts?
If you provide us with the image, our development team can do this for you.
What types of transactions can I perform at point-of-sale?
You can carry out the following functions at the till point with our EPoS system:
- Customer orders
- Loyalty schemes
- Purchase orders
- Inter-branch stock transfers
- Access customer records
- Have stock visibility against your entire retail estate
- Record time and attendance of all staff
- Special orders
- Layaways
- Issue and receipt of gift certificates
- Offer customer quotes
- Returns, voids, no sales
- Deposits
- Traditional sales receipts
Does cybertill support credit card transactions?
cybertill is Chip & PIN-accredited, and therefore is suitable for all credit card payments.
How will cybertill improve my customer service?
cybertill’s integrated CRM module allows you to access your customers’ buying histories at the point of sale through all your trading channels. You will be able to review previous purchases, as well as account, gift card and store credit balances, and view real-time stock information. You will be able to schedule store sales in advance and also track which sales have been most successful.
How easy is it to obtain stock reports?
it is very easy, our real-time retail management system allows to create reports in your own formats or you can use the template which we provide
Which is the best format to import my existing data into cybertill?
The data import is done in a CSV format.
Which format are my reports available in?
Your reports are available in CSV formats.
Do I pay for all the features in cybertill, even if I don’t use them?
You don’t have to use all the features of cybertill. The standard features are available for all customers,. If you do not require a particular function, just ignore it! cybertill is a modular software system, thereby giving you the choice to purchase a specific module, should you require.
How quickly can I start running cybertill?
Within seven days of your payment being cleared, you should be able to start experiencing the benefits that cybertill can bring to your business.
Training and Support:
Do you have your own EPoS trainers?
Cybertill employs dedicated EPoS trainers who are both experienced in retail and in the solution offered.
What training environments are available?
Training can be implemented in a number of ways. Currently we offer training at your premises or at Cybertill offices.
What are the hours for your technical support help desk?
Our support team is available on a single number 0871 200 2291* and offers the following hours of service: 07.30am - 10.00pm: Monday - Saturday and 08.00am - 06.30pm: Sunday, 365 days a year.
We are improving our procedures and are pleased to announce that all calls are targeted to be answered within 40 seconds.
Do you offer any customised development for my specific requirements?
We have a development roadmap which highlights the new functions in retail best practice that we hope to integrate into our retail system. In addition, you can log a requirement which will be analysed and incorporated (subject to status) into the roadmap.
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