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Our Solutions – Features & Benefits
Affordable EPoS solution
Ready to use with an intuitive touchscreen, the cybertill PoS provides the following capabilities:
- Users can choose different skins and incorporate company logos and colours
- Product images and narrative can be displayed at the point-of-sale
- Delivers integrated and pre-accredited Chip & PIN-enabled EFTPoS via your existing acquirer
- Viewing of individual till receipts and X+2 readings from the Head Office
- The ability to take deposits and allocate lay-aways
- Create customer orders, view outstanding purchases and interrogate customer accounts from the till program
- Void whole sales or individual products, plus the ability to suspend till transactions and move to a new sale
- Discount individual products or entire sales with automatic date-effective promotions that include prompts
With cybertill, the real-time integration between EPoS and the web provide information for a successful multi-channel approach to retail. Retailers no longer have to wait for vital operational data to be delivered at the end of the day or at the end of the month, leaving little time to react or adapt. Head office managers can now monitor in-store sales remotely, giving them the opportunity to congratulate a member of staff on a large sale, or flag high-level transactions and suspicious voids that may have otherwise gone unnoticed.
In-depth Sales and Stock Analysis
cybertill delivers real-time sales analysis, including information on the strongest and weakest selling lines. The system enables you to understand and control stock in each branch, recognising changing customer preferences and isolating buying patterns. Multiple selling prices for shop, website, trade or staff can facilitate a targeted sales strategy. Features include:
- Stock can be shared between locations, thereby reducing costs
- Producing standard management reports with an integrated tool
- Setting up multiple selling prices – retail, web, trade or staff
- Creating multiple parts from one product master
- Fashion size and colour matrix
- Barcode label designer
- Individual price tickets or shelf-edge labels
- Unlimited categories or departments
Purchase Order Processing
cybertill’s Purchase Order Processing facility ensures customer satisfaction and a high level of order fulfillment. Features include:
- Stock management reports
- Creation of re-ordering from sales history
- Handling of supplier lead times
- Recommended re-order levels via min - max stock levels or sales history
- The emailing of customers automatically when ordered products have been delivered to store
- Customer awareness of the purchase status, as orders can be sent to the end-user via fax, e-mail or post
- Ability to link to suppliers’ B2B sites
Order Tracking
A comprehensive and easy-to-use e-commerce and mail-order systems tracks orders for items in and out of stock, with back-to-back links to the Purchase Order Processing system. An example of this would be where a product ordered from the internet that was not in stock automatically prompts the Purchase Order Processing system to order that item from the supplier.
When the item comes into stock, the system flags to the operator that this is for a customer’s order. The customer order would be brought up again in the Sales Order Processing system and the operator prompted to ship the goods to the customer. cybertill would also e-mail the customer automatically when the goods come into stock and again once they have been shipped.
Our Report Generator allows users to extract as much or as little information as they require from the cybertill system. Although this is intuitive and easy to use, we will develop reports for you if you require. In the future, we hope that the cybertill user community will be able to share both common stock information and examples of reports that they have written.
Seamless links with several Accounts Packages and Enterprise Resource Planning (ERP) systems ensure continuity in the migration to cybertill. This extends to customers who prefer to continue using their existing website, which can be fully incorporated into our retail solution.
Low-cost and high-return E-commerce solution
Fully integrated with the EPoS system, the e-commerce solution delivers live stock availability with sophisticated order and customer tracking facilities. This online presence provides the retailer with improved exposure, brand recognition and true multi-channel sales.
- Generated by, and automatically updated from, the EPoS system core database
- Awareness of online stock availability
- E-commerce orders automatically taken from stock and flagged on picking report
- Confirmation of picked orders sent to customers by e-mail
- Credit card processing using existing merchant
- Order and customer tracking
- E-commerce prices picked up from product creation
- Design services
Simple Object Access Protocol (SOAP) is secure, firewall-friendly way to allow you to link your existing website to the cybertill EPoS system. The link maintains continuity as all stock, sales and management data is still shared between EPoS, E-commerce, Mail Order and CRM.
The SOAP link defines an XML structure that allows information to be processed by starting a program or process. As an industry standard, the link ensures that security is maintained whilst the SOAP is not platform-specific and also able to navigate through firewalls.
Easy-to-use Mail Order software
Linking store and web site operations into your mail order channel is a pre-requisite in today's multi-channel world. Cybertill Sales Order Processing (SOP) allows you to incorporate profitable mail order business without losing control over your stock and sales. Fully integrated into shop and web, the SOP module enables you to continue incorporating profitable customer details from any location. Features include:
- Dedicated Sales Order Processing screen for mail order sales
- Users decide where the order is placed - either in a shop, from the website or warehouse
- Integrated customer accounts with notes, actions and alerts
- Several account types including trade, staff and retail
- Gift vouchers and gift cards incorporated into Sales Order Processing
- Discounting individual products or whole sales
- Interactive help facility
Integrated Customer Relationship Management (CRM) tool
In today’s competitive retail environment, customer retention is key. The customer tracking facility, linking shops, mail order and the web site, allows the simple incorporation of details and interrogation of the shared database to keep customers informed of special offers. Sales promotions can be targeted to a specific channel, geographic or demographic segment, with tailored pricing and marketing messages.
Post-code validation and customer information management facilities deliver comprehensive, up-to-date and targeted marketing campaigns. Insights into the most regular and profitable customers provide opportunities to cross-sell, build loyalty and retain competitive advantage. CRM features include:
- Integrated information from multiple sources within the CRM interface
- Real-time data to maximise profitable lines, allowing you to sell products with the greatest margin.
- An integrated database to keep customers informed by email of special offers and promotions.
- Detailed customer, trade and staff accounts.
- Automated gathering and sharing of data to improve marketing without increasing staff resources
- A CRM application delivered without huge investments in time by IT staff or consultants
- Greater transparency of information to guide the right marketing decisions.
- Geographic selling price variations to tailor promotions.
- Live audit showing all till activity
- Loyalty card scheme
- Detailed customer notes at point-of-sale with a variety of functions depending upon customer status, including alerts, reminders and general information.
Solution for Single-store retailers
If you’ve always wanted the most powerful EPoS system on the market but thought you couldn’t afford it, our single-store solution is for you. Building a business from just a single store location is a real challenge. It’s how most great businesses start but nobody pretends it’s easy. You have to keep a constant eye on cash flow, yet you still have to manage all the product, stock and accounting processes of larger retailers.
The difference is that they can afford to invest in the best technology to make their business more efficient and more profitable. Well, the good news is that all that’s just changed. With our software installed in 3,000 store locations, many of them small, independent retailers, we’ve come to learn just how hard it is to run an efficient business without good point-of-sale software. So, we’ve produced a version of our award-winning EPoS system especially for one-store retailers.
With cybertill, you won’t have to compromise on functionality. And with all your data accessible at the end of a broadband connection, there’s no headache or cost of managing staff and inhouse systems. We take care of your updates too, and make sure you always have the latest functionality. Then, as and when you expand your business, you can simply expand your cybertill system to effortlessly manage multi-store operations.
ASP Technology and its benefits
The ASP platform, where software is delivered to you as a managed service, provides the following benefits:
- Continuous access to the latest technology.
- Removes the risks and costs of having internal IT infrastructures.
- Improves ability to focus on core business not IT issues.
- Faster implementation of upgrades and new features.
- Easy application scalability.
- Access to security back-up and support services.
- Reduces the cost of owning and running EPoS and e-commerce applications by 30% - 60%.
The ways in which these advantages are reflected in the cybertill solution include:
- Our software is accessed through a web browser and is not hardware dependant. In most cases, we can utilise existing hardware.
- We use high-speed internet technology to deliver a virtual private network to link branches with the head office, thus giving real time stock and management information.
- We provide a real-time, fully-integrated e-commerce and mail order system for either store or warehouse.
- We use one customer database across e-commerce and EPoS. Both retailer and customers can view accounts, outstanding orders and purchases for stores store or e-commerce, thereby providing exceptional levels of customer service.
- cybertill’s in built e-mailshot facility can be used to inform customers of special offers or confirm that products have been shipped.
- cybertill is supplied on a platform managed by British Telecom. The platform and its operating infrastructure are monitored by BT 24/7.
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